Night Front Desk & Guest Services Associate

The Milner; York and North Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

Refer a Friend £250

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

The Milner York, part of RBH Hospitality Management, is seeking a dedicated Night Team Member to join our overnight front-of-house. You will welcome late-arriving guests, handle check-ins and checks-outs, manage night audits, and ensure the lobby stays welcoming while the world sleeps.

If you are a reliable, energetic night owl who thrives in a calm, fast-paced environment, apply to be part of our warm, guest-focused team.

Qualifications

• Natural night owl comfortable with late hours.
• Friendly and welcoming with a smile, even at 3 a.m.
• Good with numbers and precise nightly audits and reports.
• Reliable and calm under pressure managing guest needs.
• Team player who can work independently for a smooth morning start.
• High energy and adaptability for night shifts.

Responsibilities

• Welcome late-arriving guests and assist with check-ins/check-outs.
• Take care of night audits and end-of-day reports.
• Handle guest requests during the night, e.g., room service or extra pillows.
• Keep lobby and public areas clean and welcoming.
• Monitor safety and security with regular checks.
• Coordinate with the early morning team for a seamless shift.
• Ensure the hotel runs smoothly while guests sleep.

Skills

Night shift

Customer service

Attention to detail

Calm under pressure

Team player

Adaptability

Job description

The Milner York, part of RBH Hospitality Management, is seeking a dedicated Night Team Member to join our overnight front-of-house. You will welcome late-arriving guests, handle check-ins and checks-outs, manage night audits, and ensure the lobby stays welcoming while the world sleeps.

If you are a reliable, energetic night owl who thrives in a calm, fast-paced environment, apply to be part of our warm, guest-focused team.