Night Team Member

RBH; Chatham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Meal on duty

Refer a Friend bonus

Flexible working

Job summary

RBH Bridgewood Manor Hotel and Spa in Chatham, Kent invites an attentive Night Team Member to join our reception and overnight service. You will welcome late-arriving guests, manage check-ins/outs, and coordinate end-of-day audits to ensure smooth morning operations.

We value reliability, calm under pressure, and strong guest service skills. Enjoy a friendly overnight team, competitive benefits, and the chance to contribute to a peaceful, welcoming hotel environment.

Qualifications

• Natural night owl comfortable working through late hours
• Friendly and welcoming with a smile even at 3 a.m.
• Good with numbers and detail-oriented for nightly audits and reports
• Reliable and calm under pressure to manage guest needs and unexpected situations
• Team player who can also work independently for a smooth morning start

Responsibilities

• Welcome late-arriving guests, assist with check-ins and check-outs.
• Handle night audits and end-of-day reports, keeping systems ready for morning shift.
• Be the go-to for guest requests during the night, from room service to extra pillows.
• Keep lobby and public areas tidy and welcoming for the start of the day.
• Monitor safety and security, ensuring guests enjoy a peaceful night’s stay.
• Coordinate with early morning team to hand off a seamless shift.

Skills

Night shift

Customer service

Attention to detail

Team player

Calm under pressure

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms, cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

What We Need From You

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .