Night Team Member

The Milner; York and North Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

Refer a Friend £250

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

The Milner York, part of RBH Hospitality Management, is seeking a dedicated Night Team Member to join our overnight front-of-house. You will welcome late-arriving guests, handle check-ins and checks-outs, manage night audits, and ensure the lobby stays welcoming while the world sleeps.

If you are a reliable, energetic night owl who thrives in a calm, fast-paced environment, apply to be part of our warm, guest-focused team.

Qualifications

• Natural night owl comfortable with late hours.
• Friendly and welcoming with a smile, even at 3 a.m.
• Good with numbers and precise nightly audits and reports.
• Reliable and calm under pressure managing guest needs.
• Team player who can work independently for a smooth morning start.
• High energy and adaptability for night shifts.

Responsibilities

• Welcome late-arriving guests and assist with check-ins/check-outs.
• Take care of night audits and end-of-day reports.
• Handle guest requests during the night, e.g., room service or extra pillows.
• Keep lobby and public areas clean and welcoming.
• Monitor safety and security with regular checks.
• Coordinate with the early morning team for a seamless shift.
• Ensure the hotel runs smoothly while guests sleep.

Skills

Night shift

Customer service

Attention to detail

Calm under pressure

Team player

Adaptability

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences. As part of a vibrant and passionate group, we pride ourselves on creating a workplace where everyone can grow, belong, and be proud to deliver the best-loved stay in the city.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL

What you\'ll be doing...

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas clean, tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

WHAT WE NEED FROM YOU

• A natural night owl who\'s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .#RBHIND