Night Front Desk & Guest Experience Specialist

Avisford Park Hotel; Chichester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

50% off Food & Beverage

Meals on duty provided

Hospitality rewards

Discounts at retail & dining

Employee Assistance Programme

Job summary

Avisford Park Hotel in Chichester is seeking a Guest Service Assistant - Nights to deliver overnight front desk service and guest support. You will conduct security checks, handle inquiries, and assist with overnight admin tasks to ensure a smooth morning start for guests.

Ideal candidates bring strong customer service, night-shift awareness, and IT skills for reservations and reporting. Join a team focused on delivering memorable hospitality experiences.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Provide overnight front desk duties and guest reception.
• Conduct security walks and checks, ensuring guest and property safety.
• Handle guest inquiries and assist with overnight administrative tasks.
• Deliver attentive service and memorable experiences from arrival to farewell.
• Collaborate with other departments to maximise revenue when opportunities arise.

Skills

Customer service

Communication

Independent work

IT skills

Hotel experience

Night shift

Tools

Reservations software

Job description

Avisford Park Hotel in Chichester is seeking a Guest Service Assistant - Nights to deliver overnight front desk service and guest support. You will conduct security checks, handle inquiries, and assist with overnight admin tasks to ensure a smooth morning start for guests.

Ideal candidates bring strong customer service, night-shift awareness, and IT skills for reservations and reporting. Join a team focused on delivering memorable hospitality experiences.