Guest Experience Manager - Front of House

Avisford Park Hotel; Chichester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Friends and Family rate

50% off Food & Beverage

Meals on duty

Hospitality Rewards

Retail and dining discounts

Job summary

Avisford Park Hotel is seeking a capable Guest Service Manager – Front of House to lead our front desk team, ensure guest satisfaction and uphold the highest standards of service across the operation.

You will oversee daily front office operations, manage guest relations, and support smooth check-in and check-out. Strong leadership, communication and hands-on approach are essential in a busy, hospitality-focused environment.

Qualifications

• Proven experience in a front office or guest service management role.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Demonstrable Ability to multitask and thrive in fast-paced environment.

Responsibilities

• Lead the front desk team and ensure the highest level of guest satisfaction.
• Oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.
• Maintain front-of-house standards and train staff.

Skills

Front office management

Leadership

Communication

Multitasking

Problem solving

Tools

PMS software

Reservation systems

Job description

Avisford Park Hotel is seeking a capable Guest Service Manager – Front of House to lead our front desk team, ensure guest satisfaction and uphold the highest standards of service across the operation.

You will oversee daily front office operations, manage guest relations, and support smooth check-in and check-out. Strong leadership, communication and hands-on approach are essential in a busy, hospitality-focused environment.