Guest Service Assistant Nights

Avisford Park Hotel; Chichester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

50% off Food & Beverage

Meals on duty provided

Hospitality rewards

Discounts at retail & dining

Employee Assistance Programme

Job summary

Avisford Park Hotel in Chichester is seeking a Guest Service Assistant - Nights to deliver overnight front desk service and guest support. You will conduct security checks, handle inquiries, and assist with overnight admin tasks to ensure a smooth morning start for guests.

Ideal candidates bring strong customer service, night-shift awareness, and IT skills for reservations and reporting. Join a team focused on delivering memorable hospitality experiences.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Provide overnight front desk duties and guest reception.
• Conduct security walks and checks, ensuring guest and property safety.
• Handle guest inquiries and assist with overnight administrative tasks.
• Deliver attentive service and memorable experiences from arrival to farewell.
• Collaborate with other departments to maximise revenue when opportunities arise.

Skills

Customer service

Communication

Independent work

IT skills

Hotel experience

Night shift

Tools

Reservations software

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.

The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments