Front Office Team Leader: Elevate Guest Experience

Avisford Park Hotel; Chichester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Friends & Family rate £60 per night

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Online GP appointments

Milestone employment anniversaries

Job summary

Avisford Park Hotel in Chichester is seeking a Guest Service Team Leader – Front Office to oversee daily front desk operations, lead the guest service team and maintain high standards of hospitality.

You will drive guest satisfaction, train colleagues, and ensure smooth check-in/out, with development opportunities toward management.

The role offers on-site work with perks such as staff meals, discounts, and rewards.

Qualifications

• Proven experience in front office or guest service in hospitality.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily front desk operations and guest check-in/check-out.
• Lead and train front office team to maintain high standards.
• Deliver exceptional guest experiences and resolve inquiries efficiently.

Skills

Front office experience

Problem-solving

Communication skills

Hotel PMS / reservation systems

Multitasking

Tools

Reservation systems

Job description

Avisford Park Hotel in Chichester is seeking a Guest Service Team Leader – Front Office to oversee daily front desk operations, lead the guest service team and maintain high standards of hospitality.

You will drive guest satisfaction, train colleagues, and ensure smooth check-in/out, with development opportunities toward management.

The role offers on-site work with perks such as staff meals, discounts, and rewards.