Front Office Team Leader - Guest Experience

Crest Hotels Group; England; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Friends & Family rate £60 per night

50% off Food & Beverage

Meals on duty

Hospitality rewards

Employee assistance programme

Job summary

Avisford Park Hotel is seeking a Guest Service Team Leader – Front Office to oversee daily front desk operations, guide a team, and ensure outstanding guest experiences. You will support check-in/check-out, handle inquiries, and drive service excellence across the front office and related areas.

The role emphasizes strong leadership, communication, and problem-solving in a hospitality setting, with opportunities for development and training within a hands-on environment.

Qualifications

• Proven experience in a front office or guest service role within the hospitality industry.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.

Responsibilities

• Oversee daily front desk operations and ensure smooth check-in/check-out processes.
• Lead and train the front office team to maintain high service standards.
• Handle guest inquiries efficiently and resolve issues to maximise satisfaction.
• Maintain knowledge of reservations systems and hospitality procedures.

Skills

Front Office

Guest Service

Leadership

Communication

Hotel Software

Tools

Hotel management software

Job description

Avisford Park Hotel is seeking a Guest Service Team Leader – Front Office to oversee daily front desk operations, guide a team, and ensure outstanding guest experiences. You will support check-in/check-out, handle inquiries, and drive service excellence across the front office and related areas.

The role emphasizes strong leadership, communication, and problem-solving in a hospitality setting, with opportunities for development and training within a hands-on environment.