Night Front Desk & Duty Manager – Luxe Riverside Hotel

The Signet Group; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training programs

Wagestream access

Holiday entitlement

Referral bonus

Discounted rates

Team meals

Long service awards

Apprenticeships

Flexible scheduling

Job summary

The Mitre, Hampton Court, part of Signet Collection, is seeking a Night Porter to join our Front Desk team. This role offers a competitive salary or hourly rate with generous troncs and progression opportunities.

You will provide limited food and drinks service after hours, check in late arrivals, ensure security, and act as on-duty manager when required. Join a team dedicated to exceptional guest experiences and polished hospitality.

Qualifications

• Provide limited food and drinks service to resident guests after hours.
• Be the responsible person and enforce fire safety procedures.
• Liaise with emergency services where necessary.
• Set up breakfast for the hotel guests.
• Maintain a professional and high-quality service environment at all times.

Responsibilities

• Provide limited food and drinks service to resident guests after hours.
• Check in late arrivals and keep Front of House areas clean and tidy.
• Ensure the hotel is locked up and all is safe and secure.
• Some minor admin/clerical duties including evening report daily.
• Be the responsible person and enforce fire safety procedures.
• Liaise with emergency services where necessary.
• Set up breakfast for the hotel guests.
• Maintain a professional and high-quality service environment at all times.
• Act as manager on duty for the hotel in absence of other senior managers, deal with complaints, problem solving, disturbances, special requests and any other issues.
• Show initiative and problem-solving capabilities.
• Assist the day teams with preparation required for a successful operation.
• Monitoring and maintaining safety compliance standards to adhere to current legislation

Job description

The Mitre, Hampton Court, part of Signet Collection, is seeking a Night Porter to join our Front Desk team. This role offers a competitive salary or hourly rate with generous troncs and progression opportunities.

You will provide limited food and drinks service after hours, check in late arrivals, ensure security, and act as on-duty manager when required. Join a team dedicated to exceptional guest experiences and polished hospitality.