Night Porter

The Mitre Hotel; Molesey; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted rates across our restaurant

Wagestream access

28 days’ holiday + birthday off

Referral bonus up to £1000

Complimentary team meals on shift

Long Service Awards

Apprenticeships & qualifications up to

Flexible scheduling without split Sh

Job summary

The Mitre in Hampton Court is seeking a trusted Night Porter to join our Front Desk team. Our 40-bedroom hotel blends glamorous dining spaces, riverfront terraces, an orangery, an all-day café, and a quirky library by the Thames, just 40 minutes from Central London.

You will provide limited food and drinks service to resident guests after hours, check in late arrivals, ensure security, perform admin duties, and act as on-duty manager when needed.

Responsibilities

• Provide limited food and drinks service to resident guests after hours.
• Check in any late arrivals and keep Front of House areas clean and tidy.
• Ensure the hotel is locked up and all is safe and secure.
• Some minor admin/clerical duties including evening report daily.
• Be the responsible Person and enforce fire safety procedures.
• Liaise with emergency services where necessary.
• Set up breakfast for the hotel guests.

Job description

We are looking for a fabulous Night Porter to join our Front Desk team at The Mitre, Hampton Court.

Our 40-bedroom hotel has been transformed into glamorous restaurants, cocktail bars, enchanting river terraces, an orangery, an all-day café, and even a quirky library for the most curious. Nestled on the banks of the Thames beside Hampton Court Palace, The Mitre offers riverside elegance just 40 minutes from Central London.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

You will:

• Provide limited food and drinks service to resident guests after hours.
• Check in any late arrivals and keep all Front of House areas clean and tidy.
• Ensure the hotel is locked up and all is safe and secure.
• Some minor admin/clerical duties including evening report daily.
• Be the responsible Person and enforce fire safety procedures.
• Liaise with emergency services where necessary.
• Set up breakfast for the hotel guests.
• Maintain a professional and high-quality service environment at all times.
• Act as manager on duty for the hotel in absence of other senior managers, deal with complaints, problem solving, disturbances, special requests and any other issues.
• Show initiative and problem-solving capabilities.
• Assist the day teams with preparation required for a successful operation.
• Monitoring and maintaining safety compliance standards to adhere to current legislation

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!

Compensation: Competitive salary