Night Porter

Malmaison; Stratford-upon-Avon; On-site; GBP 17,000 - 19,000; Full time

Job summary

Malmaison in Stratford-upon-Avon is seeking a Night Porter for Hotel du Vin to oversee the hotel after hours. You will manage night-time guest services, welcome guests, and ensure public areas, including meeting spaces, are prepared for the next day.

Responsibilities include assisting guests with luggage, handling night inquiries, and performing nightly health and safety checks. Experience with night shifts is essential; similar-role background is beneficial.

Qualifications

• Experience in a similar role is beneficial.
• Night shift experience is essential.
• Willingness to assist guests and maintain brand standards.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Manage the Night Food & Beverage duty and guest reception.
• Welcome guests and maintain clean public areas and meeting spaces.
• Assist guests with luggage and handle night-time inquiries.
• Carry out nightly Health and Safety audits.
• Shift patterns and hours discussed at interview.

Skills

Night shift experience

Guest service

Job description

Job Title: Night Porter, Hotel du Vin

Rate of pay / Hours: £13.16 per hour plus TRONC (service charge)

Location: Stratford-upon-Avon

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand is maintained.

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.