Guest Experience Specialist – Front Desk

Autograph Collection; Greater London; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Zusammenfassung

The Autograph Collection in London is seeking a Guest Experience Expert to deliver memorable service throughout a guest's stay. You will handle check-ins/check-outs, assist with transportation, and provide local recommendations while upholding Marriott standards.

This full-time, on-site role offers a hourly rate of GBP 14.04 and requires a proactive, guest-centric approach to ensure safety, confidentiality, and professional appearance in all interactions.

Qualifikationen

• Experience in hospitality or guest services is preferred.
• Ability to handle guest requests professionally and promptly.
• Strong communication and interpersonal skills.

Aufgaben

• Assist guests with check-in/check-out and general inquiries.
• Arrange transportation for guests and coordinate with service teams.
• Provide local area information and recommendations to enhance guest stay.
• Maintain confidentiality, uphold brand standards, and ensure professional appearance.

Kenntnisse

Guest service

Communication

Problem solving

Jobbeschreibung

The Autograph Collection in London is seeking a Guest Experience Expert to deliver memorable service throughout a guest's stay. You will handle check-ins/check-outs, assist with transportation, and provide local recommendations while upholding Marriott standards.

This full-time, on-site role offers a hourly rate of GBP 14.04 and requires a proactive, guest-centric approach to ensure safety, confidentiality, and professional appearance in all interactions.