Night Front Desk Agent: Elite Guest Service, Free Parking

The QHotels Collection; Cambourne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free gym membership

Staff discounts

Family & friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

The QHotels Collection in Cambourne is seeking a Night Receptionist to manage the reception during the night, greet guests on arrival, handle check‑ins and check‑outs, and respond to guest enquiries in a friendly, professional manner to ensure satisfaction throughout their stay. The role requires a calm, courteous manner with the ability to work with minimal supervision and resolve conflicts.

We offer benefits including free gym membership, staff discounts, training support, and free parking,

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Manage the night reception, greet guests, handle check-ins and check-outs.
• Ensure guest enquiries and complaints are dealt with in a friendly and professional manner to maintain satisfaction.

Skills

Minimum supervision

Guest service

Courteous attitude

Conflict resolution

Job description

The QHotels Collection in Cambourne is seeking a Night Receptionist to manage the reception during the night, greet guests on arrival, handle check‑ins and check‑outs, and respond to guest enquiries in a friendly, professional manner to ensure satisfaction throughout their stay. The role requires a calm, courteous manner with the ability to work with minimal supervision and resolve conflicts.

We offer benefits including free gym membership, staff discounts, training support, and free parking,