Night Front Desk Host - Exceptional Guest Service

Cambridge Belfry Hotel & Spa; Cambourne; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in The QHot

Training & qualifications support

Employee Assistance Program

Free parking

Job summary

Cambridge Belfry Hotel & Spa in Cambourne (near Cambridge) is seeking a Night Receptionist to deliver exceptional guest service during the night shift. You will welcome guests, manage check-ins and check-outs, and handle enquiries with a friendly, professional approach.

We offer benefits including free parking, discounts across The QHotels Collection, training support, and access to an Employee Assistance Program.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Overnight reception duties: greet guests, check-in and check-out in a friendly professional manner.
• Address guest enquiries and complaints to ensure satisfaction.
• Maintain high standards of service and welcome within the hotel.

Skills

Minimum supervision

Conflict resolution

Guest service

Courteous attitude

Job description

Cambridge Belfry Hotel & Spa in Cambourne (near Cambridge) is seeking a Night Receptionist to deliver exceptional guest service during the night shift. You will welcome guests, manage check-ins and check-outs, and handle enquiries with a friendly, professional approach.

We offer benefits including free parking, discounts across The QHotels Collection, training support, and access to an Employee Assistance Program.