Night Front Desk Advocate - Guest Experience Leader

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Manchester Airport in Hale seeks a friendly Front Office Assistant to welcome guests and ensure smooth check-in and check-out experiences.

You will respond to inquiries, coordinate with departments, promote hotel services, and maintain high standards of service in a dynamic environment. Previous customer service experience is valued; training and growth opportunities are offered.

Qualifications

• Minimum 1 year of related work experience in customer service.
• No supervisory experience required.
• No professional licenses or certifications required.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Delta Hotels by Marriott Manchester Airport in Hale seeks a friendly Front Office Assistant to welcome guests and ensure smooth check-in and check-out experiences.

You will respond to inquiries, coordinate with departments, promote hotel services, and maintain high standards of service in a dynamic environment. Previous customer service experience is valued; training and growth opportunities are offered.