Night Duty Manager

Millennium Hotels UK/EU - Careers; Cardiff; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Life Assurance

Discounted Accommodation

Meals Provided on Duty

Free parking

Career development

Job summary

Millennium Hotels UK/EU - Careers is seeking a Night Duty Manager for Copthorne Hotel Cardiff-Caerdydd in Cardiff. The role combines night management with basic receptionist and security duties, with shifts from 11pm to 7am.

You may start as a Porter to learn the team and hotel operations, with guests staying seven days a week. Ideal candidates will have night shift hotel experience, strong problem-solving and customer-service skills, plus a professional, friendly demeanor and attention to

Qualifications

• Previous hotel receptionist or duty manager experience, especially night shifts.
• Strong problem-solving and multi-tasking skills.
• Confident, professional, friendly demeanor.
• Attention to detail.
• Willing to work nights, weekends and holidays.

Responsibilities

• Serve as the night manager on duty and first point of contact.
• Manage guest requests courteously.
• Oversee overnight security team and CCTV.
• Maintain knowledge of hotel policies and systems.
• Support workload balance between shifts.
• Perform Night Porter duties as required.

Skills

Night shift

Guest service

Multi-tasking

Security awareness

Problem solving

Reception experience

CCTV monitoring

Tools

CCTV monitoring

Job description

Pay: Up to £17,222.40 per annum

Job Description:

Do you have the ability to work hard as part of a professional team, and the personality to do so in a hospitable manner.? We're looking for someone with strong problem-solving skills who can create a safe environment that our guests will appreciate. Previous hotel reception experience is advantageous, as ideally you will be someone comfortable multi-tasking their way through their shifts, dealing with an array of different guest queries and security-based checks... Interested..? Read on to find out more...

We currently have a 24 hour contract available for someone that is able to serve as one of our Night Duty Managers alongside performing basic receptionist / security duties. Initially the successful candidate will undertake Porter role to become familiar with the hotel and team and work up to Duty Manager Shifts Our guests stay 7 days a week, so we need someone who is available to work a variety of nights, including weekends and holiday cover, between the hours of 11pm and 7am.

As one of our Night Duty Managers, your main role will be:

• Serve as the night manager on duty for all shifts, assuming the role of emergency crisis controller and being the first point of contact for any guests requesting to speak to a manager
• Manage all requests we get from guests and their associates in a helpful & professional manner
• Coordinate of the overnight security team which includes monitoring CCTV and site 'floor walks'
• Build and maintain a current, working knowledge of all hotel policies, procedures & systems, as well as general information, to be able to provide staff and visitors with information as required
• Contribute fairly to the teams workload on each shift and ensure seamless service from one shift to the next
• Undertake Night Porter responsibilities as required

The ideal candidate will have:

• Previous experience in a hotel receptionist / duty manager role, preferably gained in night shift work (but not essential)
• Excellent problem solving & multi-tasking skills, with the ability to take ownership of all guest safety & queries during their Duty Management shifts
• Confidence, professionalism and a friendly personality
• Exceptional attention to detail

About The Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for Uniform)
• Length of Service related holiday scheme
• Recommend a Friend Scheme
• and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Casual, Permanent

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme
• Store discount

Experience:

• Night Porter (or similar): 2 years (preferred)