Casual Night Duty Manager

Millennium & Copthorne Hotels; Cardiff; On-site; GBP 11,000 - 19,000; Part time

Benefits offered by this job

Meals Provided on Duty

Free parking

Employee discount

Job summary

Millennium & Copthorne Hotels in Cardiff is seeking a Night Duty Manager to oversee overnight operations from 11pm to 7am. The role includes basic receptionist duties and security tasks, with shifts across weekends and holidays.

Experience in hotel reception or duty management is preferred. The ideal candidate will handle guest queries with professionalism, maintain safety standards, and support the overnight team to ensure seamless service.

Qualifications

• Previous hotel reception / duty manager experience is advantageous.
• Excellent problem solving and multi-tasking skills with ownership of guest safety and queries.
• Confident, professional and friendly personality.
• Great attention to detail.

Responsibilities

• Serve as the night manager on duty for all shifts.
• Coordinate the overnight security team including CCTV and floor walks.
• Manage guest requests and communicate with guests and staff professionally.
• Maintain knowledge of hotel policies, procedures and systems to assist staff and guests.
• Undertake Night Porter responsibilities as required.

Skills

Problem solving

Multi-tasking

Guest safety

Tools

CCTV monitoring

Job description

Pay: Up to £13.80 per hour

Job Description

Do you have the ability to work hard as part of a professional team, and the personality to do so in a hospitable manner.? We’re looking for someone with strong problem-solving skills who can create a safe environment that our guests will appreciate. Previous hotel reception experience is advantageous, as ideally you will be someone comfortable multi-tasking their way through their shifts, dealing with an array of different guest queries and security-based checks... Interested..? Read on to find out more...

We currently have a casual contract available for someone that is able to serve as one of our Night Duty Managers alongside performing basic receptionist / security duties. Our guests stay 7 days a week, so we need someone who is available to work a variety of nights, including weekends and holiday cover, between the hours of 11pm and 7am.

As one of our Night Duty Managers, your main role will be

• Serve as the night manager on duty for all shifts, assuming the role of emergency crisis controller and being the first point of contact for any guests requesting to speak to a manager
• Manage all requests we get from guests and their associates in a helpful & professional manner
• Coordinate of the overnight security team which includes monitoring CCTV and site 'floor walks'
• Build and maintain a current, working knowledge of all hotel policies, procedures & systems, as well as general information, to be able to provide staff and visitors with information as required
• Contribute fairly to the teams workload on each shift and ensure seamless service from one shift to the next.
• Undertake Night Porter responsibilities as required.

The ideal candidate will have

• Previous experience in a hotel receptionist / duty manager role, preferably gained in night shift work (but not essential)
• Excellent problem solving & multi-tasking skills, with the ability to take ownership of all guest safety & queries during their Duty Management shifts
• Confidence, professionalism and a friendly personality
• Exceptional attention to detail

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for Uniform)
• Length of Service related holiday scheme
• Recommend a Friend Scheme

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Casual, Permanent

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme
• Store discount

Experience:

• Night Porter (or similar): 2 years (preferred)