NIGHT DUTY MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Leonardo Hotels as a Night Duty Manager to support a diverse team delivering exceptional service. This role involves overseeing hotel operations, ensuring customer satisfaction, and aiding in staff development. Enjoy a range of employee benefits including flexible hours and discounts at hotels across the UK and Ireland.

Benefits

Company Pension Scheme

28 days holiday including bank holidays

Discounted hotel stays

Leo Points rewards system

Flexible working hours

Employee of the month bonus

Annual Charity Event Day

Qualifications

• Strong operational knowledge across Reception or Food and Beverage.
• Excellent customer service skills.
• Background in branded hotels or restaurants preferred.

Responsibilities

• Plan and ensure hotel readiness for daily operations.
• Supervise day-to-day operations ensuring guest service excellence.
• Encourage team to maximise sales opportunities.

Skills

Customer service

Organisational skills

Decision making

Up-selling

Team leadership

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Happy

We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Why come and work for us?

• Earn thousands by referring a friend to work with us
• Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• Company Pension Scheme, Life assurance & Wellbeing support
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
• Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
• Employee of the month earning you a little bonus and fame for that entire month.
• Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
• Meals on duty
• Monthly / Quarterly engagement activities - we like to have fun while working hard
• Annual Charity Event Day- we help and support our communities
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
  
  

Experience We Expect

• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)
  
  

Your Responsibilities Will Be

• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests
  
  

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Royal Hotel Brighton Waterfront

This upscale seaside hotel is 6 minutes' walk from the Royal Pavilion palace and the circa-1807 Theatre Royal. The warm rooms and suites offer flat-screen TVs, free Wi-Fi, and tea and coffee making facilities. Some have minifridges, air-conditioning and/or sea views. Suites add living areas; some have patios with hot tubs. There's 24-hour room service. Amenities include an atrium bar and a weekend lounge, plus a restaurant serving contemporary cuisine. There’s also a health club (fee) with an indoor pool, a gym, a sauna and a spa, plus 9 meeting rooms and paid parking.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!