Night Duty Manager-Part Time

The Midland Hotel; Croydon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel group seeks a Night Duty Manager to oversee operations and ensure exceptional service at their Croydon location. Candidates should have strong leadership and customer service skills, with experience in hotel environments. Join a rapidly growing brand committed to staff development and operational excellence.

Benefits

Company Pension Scheme

28 days holiday entitlement plus bank holidays

Flexible working hours

Employee engagement activities

Referral bonus

Qualifications

• Strong operational knowledge in reception or food and beverage.
• Excellent customer service skills and standards driven.
• Ability to manage and motivate team effectively.

Responsibilities

• Plan and ensure readiness for the day's business.
• Supervise hotel operations for exceptional guest service.
• Encourage team to maximize sales opportunities.

Skills

Customer service

Organizational skills

Leadership

Sales capabilities

Problem-solving

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Happy

We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.

We want youto support a brilliant and diverse team to deliver excellence to our valued customers across our amazinghotel.

Why come and work for us?

• Earn thousands by referring a friend to work with us
• Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• Company Pension Scheme, Life assurance & Wellbeing support
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
• Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
• Employee of the month earning you a little bonus and fame for that entire month.
• Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
• Meals on duty
• Monthly / Quarterly engagement activities - we like to have fun while working hard
• Annual Charity Event Day- we help and support our communities
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience we expect:
• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:
• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!