Night Duty Manager

The Midland Hotel; Brighton; On-site; GBP 28,000 - 35,000; Full time

Job summary

Un groupe hôtelier respecté recherche un Night Duty Manager pour rejoindre l'équipe de Leonardo Hotels. Ce rôle implique la supervision des opérations nocturnes, l'encadrement d'une équipe diversifiée et l'assurance d'un service client de qualité exceptionnelle dans un environnement dynamique.

Benefits

Pension de l'entreprise

Bonifications pour salarié du mois

Activités d'engagement mensuelles

Repas durant le service

Formations et opportunités de développement

Qualifications

• Expérience opérationnelle dans la réception ou la restauration, de préférence.
• Compétences en organisation et en service à la clientèle.
• Capacité à prendre des décisions rapidement dans un environnement dynamique.

Responsibilities

• Planifier et assurer la préparation de l'hôtel pour le service quotidien.
• Superviser les opérations quotidiennes pour garantir un service exceptionnel.
• Former l'équipe pour améliorer les performances et les retours clients.

Skills

Customer service skills

Organisational skills

Decision-making

Team management

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Happy

We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.

We want youto support a brilliant and diverse team to deliver excellence to our valued customers across our amazinghotel.

Why come and work for us?

• Earn thousands by referring a friend to work with us
• Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• Company Pension Scheme, Life assurance & Wellbeing support
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
• Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
• Employee of the month earning you a little bonus and fame for that entire month.
• Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
• Meals on duty
• Monthly / Quarterly engagement activities - we like to have fun while working hard
• Annual Charity Event Day- we help and support our communities
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience we expect:
• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:
• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!