Night Concierge Officer — Safe, Supportive Housing

Stepping Stone Projects; Wigan; On-site; GBP 23,000 - 26,000; Full time

Job summary

Stepping Stone Projects is seeking a Night Concierge Officer to cover overnight shifts across Orrell Road, Wigan and Lord Street, Leigh. You will be responsible for the safety and security of temporary accommodation, responding to incidents and assisting residents to progress toward independence.

You will work overnight on a seven-day rota, with a focus on compassionate support, maintaining secure premises, and coordinating with colleagues to deliver high-quality services across both locations.

Qualifications

• Experience in working with vulnerable people, including those with challenging backgrounds.
• Ability to use computerised systems in a busy environment.
• Confident handling of conflict situations with calm professionalism.
• Flexible and cooperative approach, including seven-day rota work.

Responsibilities

• Maintain safety and security of accommodation services via CCTV, site checks and access control.
• Provide a visible, reassuring presence and respond to residents’ queries and welfare concerns.
• Handle incidents, emergencies and alarms calmly and escalate as needed.
• Monitor communal areas and support residents to maintain a safe living environment.
• Complete accurate incident reports, handover notes and health and safety records.

Skills

Full UK Driver’s Licence

Job description

Stepping Stone Projects is seeking a Night Concierge Officer to cover overnight shifts across Orrell Road, Wigan and Lord Street, Leigh. You will be responsible for the safety and security of temporary accommodation, responding to incidents and assisting residents to progress toward independence.

You will work overnight on a seven-day rota, with a focus on compassionate support, maintaining secure premises, and coordinating with colleagues to deliver high-quality services across both locations.