Night Concierge - London, EC1A

Encoreestates; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave 24 days

Cycle to Work

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Social Events

Pension Plan

Job summary

Encoreestates in London is seeking a proactive Concierge to welcome residents and visitors, handle queries, and assist with maintenance requests, including night shifts. The role emphasizes delivering excellent service across a secure, well-presented environment.

You will work 4 on 4 off, 7pm-7am, at our central London location (EC1A), with a comprehensive benefits package including 24 days leave, healthcare, and pension.

Qualifications

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Responsibilities

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Look out for H&S hazards on site patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

Skills

Customer service

Security awareness

Communication skills

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:London, EC1A

• Annual Salary:£30,000-£32,000

• Hours/Working Pattern:4 on 4 off, 7pm-7am

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.

• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

• Maintain Presentation: Keep the concierge area and lobby looking presentable.

• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

• Excellent communication skills – both written and verbal.

• Health & safety qualifications are advantageous but not essential.

• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)

• Cycle to Work Scheme

• MediCash

• SmartHealth – Online health services for you and your immediate family.

• Eye Care Vouchers to support your well-being.

• Perkbox Rewards to enjoy exclusive offers.

• Company Social Events

• Pension Plan