Night Front Desk & Guest Services Specialist

Harbour Hotels; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Hotel stay & dining discounts

Employee assistance program

Uniform provided

Meals on duty

Job summary

Harbour Hotels is seeking a Night Porter to join our team. You will support the Night Manager and look after guests and the hotel throughout the night, handling check-ins and check-outs and delivering high standards of service.

The role suits someone with previous hotel night experience, who is self-motivated and passionate about service excellence. We offer progression opportunities, staff benefits, and meals on duty within Harbour Hotels across our properties.

Qualifications

• Experience with Front Office procedures.
• Experience with Opera PMS.
• Experience in hotel night operations.

Responsibilities

• Support the Night Manager in looking after guests and the hotel during the night.
• Handle night-time check-ins and check-outs to maintain service standards.
• Provide high-quality service and ensure smooth night operations.

Skills

Customer service

Front desk operations

Self-motivated

Team player

Tools

Opera PMS

Job description

Harbour Hotels is seeking a Night Porter to join our team. You will support the Night Manager and look after guests and the hotel throughout the night, handling check-ins and check-outs and delivering high standards of service.

The role suits someone with previous hotel night experience, who is self-motivated and passionate about service excellence. We offer progression opportunities, staff benefits, and meals on duty within Harbour Hotels across our properties.