Night Concierge & Guest Safety Champion

Farmhouse Inns - BRA_102; Bracebridge; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Pension contributions

Free employee assistance program

Enhanced family-friendly maternity/pat

Menopause friendly employer

Employee discounts (Greene King brands

Refer a friend bonus up to £1,500

Early wage access (Stream)

Retail discounts

Job summary

Farmhouse Inns is seeking a Night Porter to ensure the safety and security of guests and staff overnight, joining a friendly, inclusive team. You will be the first point of contact for late arrivals and walk-ins, and will help maintain a welcoming environment while upholding high standards.

Responsibilities include assisting with emergencies, answering inquiries, and resolving concerns to ensure guests enjoy their stay and feel valued throughout their visit.

Qualifications

• A willingness to learn and develop your skills.
• A great eye for detail and pride in maintaining high standards.
• A passion for delivering excellent customer service and making every guest feel welcome.
• A positive, can-do attitude and the ability to work well as part of a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

Skills

Willingness to learn

Attention to detail

Customer service

Positive attitude

Teamwork

English proficiency

Job description

Farmhouse Inns is seeking a Night Porter to ensure the safety and security of guests and staff overnight, joining a friendly, inclusive team. You will be the first point of contact for late arrivals and walk-ins, and will help maintain a welcoming environment while upholding high standards.

Responsibilities include assisting with emergencies, answering inquiries, and resolving concerns to ensure guests enjoy their stay and feel valued throughout their visit.