Night Guest Concierge & Safety Champion

Venture Hotels - BRA_304; England; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Career progression

Staff discounts 33%

Employee assistance program

Family-friendly policies

Menopause friendly

Greene King discounts 50%

Refer a friend bonus

Early wage access (Stream)

Retail discounts

Job summary

Venture Hotels in the United Kingdom is seeking a Night Porter to safeguard guests, staff and premises overnight. You will be the first point of contact for late arrivals and walk-ins, ensuring a warm, welcoming experience while maintaining security.

The role covers setting up rooms, tidying public spaces, responding to calls and emergencies, and supporting a fun, inclusive team. Strong English and attention to detail are essential to deliver excellent service overnight.

Qualifications

• Willingness to learn and develop skills.
• Great eye for detail and pride in maintaining high standards.
• A passion for delivering excellent customer service and making every guest feel welcome.
• A positive, can-do attitude and the ability to work well as part of a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide guests with a heartfelt and memorable experience.
• Be the first point of contact for late arrivals and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Set up function rooms and meeting rooms.
• Clean some public areas of the hotel and function spaces.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

Skills

Customer service

Attention to detail

Team player

English proficiency

Safety awareness

Job description

Venture Hotels in the United Kingdom is seeking a Night Porter to safeguard guests, staff and premises overnight. You will be the first point of contact for late arrivals and walk-ins, ensuring a warm, welcoming experience while maintaining security.

The role covers setting up rooms, tidying public spaces, responding to calls and emergencies, and supporting a fun, inclusive team. Strong English and attention to detail are essential to deliver excellent service overnight.