Night Porter: Guest Safety & Service Champion

Hungry Horse; Charvil; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounts on our brands

Pension contribution

Employee assistance program

Refer a friend bonus

Early wage access

Retail discounts

Job summary

Hungry Horse is seeking a Night Porter to ensure the safety and security of guests, staff and the hotel during night hours. You’ll be the first point of contact for late arrivals and walk-ins, while maintaining high service standards and a welcoming atmosphere.

Join a fun, inclusive team and grow your shift-based skills within a busy hospitality venue. Key responsibilities include ensuring guest safety, handling late check-ins, answering inquiries, and responding to concerns to ensure every

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Be the first point of contact for late arrivals.
• Ensure guest and business safety and security are the top priority.
• In the event of a fire, safely evacuate all guests and team members.
• Answer telephone enquiries and resolve complaints to ensure every guest enjoys their stay.

Responsibilities

• Night Porter duties include ensuring safety and security of guests and staff at night.
• Assist with late check-ins and walk-ins and respond to inquiries.
• Maintain high standards of cleanliness and service in a hospitality setting.

Skills

Willingness to learn

Attention to detail

Customer service

Team player

English proficiency

Job description

Hungry Horse is seeking a Night Porter to ensure the safety and security of guests, staff and the hotel during night hours. You’ll be the first point of contact for late arrivals and walk-ins, while maintaining high service standards and a welcoming atmosphere.

Join a fun, inclusive team and grow your shift-based skills within a busy hospitality venue. Key responsibilities include ensuring guest safety, handling late check-ins, answering inquiries, and responding to concerns to ensure every