Night Concierge & Guest Experience Lead

Village Hotels - Hull; Hull and East Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink Discount

Friends & Family Discount

Brand Discounts

Mental Health Support

Job summary

Village Hotels - Hull is seeking a Night Porter to oversee the overnight shift, welcoming guests, maintaining security, and supporting late-night operations in a busy hotel environment. You will handle late check-ins, night audits, and bar service, while helping with room service, cleaning, and meeting room setup to ensure the day team starts smoothly.

Bring energy, a friendly demeanor, and a team spirit; we offer training, opportunities to grow, and great staff benefits including gym access and

Qualifications

• The role does not list formal qualifications; emphasis is on the right attitude and energy.

Responsibilities

• The Welcome: Checking in late arrivals and seeing off the early birds with a warm, energetic approach, ensuring they feel at home and taking every opportunity to upsell our fantastic facilities.
• The Protector: Keeping our guests and the building completely secure with thorough overnight safety checks, while confidently managing night audits, cash handling, and the hotel switchboard.
• The All-Rounder: Being the ultimate hands-on team player by pouring a late night pint in the Pub, preparing room service, cleaning public areas, and setting up meeting rooms so the day team can hit the ground running.

Job description

Village Hotels - Hull is seeking a Night Porter to oversee the overnight shift, welcoming guests, maintaining security, and supporting late-night operations in a busy hotel environment. You will handle late check-ins, night audits, and bar service, while helping with room service, cleaning, and meeting room setup to ensure the day team starts smoothly.

Bring energy, a friendly demeanor, and a team spirit; we offer training, opportunities to grow, and great staff benefits including gym access and