Night Porter

Recruit Genie; Bath; On-site; GBP 12,000 - 17,000; Part time

Job summary

Recruit Genie is seeking a dependable PART-TIME Night Porter to join a hotel team in Bath. The role involves overnight guest services, managing late check-ins/early check-outs, and maintaining security and presentation of the hotel.

The position requires excellent communication, ability to work independently at night, and a proactive approach to guest queries and minor maintenance tasks. Weekend and holiday availability is preferred to cover night shifts.

Qualifications

• Excellent verbal communication and customer service skills.
• Ability to work independently during nighttime hours.
• Strong attention to detail and the ability to manage multiple tasks.
• Remain calm and professional in high-pressure situations.

Responsibilities

• Handle late check-ins and early check-outs.
• Ensure the hotel is secure by conducting routine security checks.
• Assist guests with requests (room service, transportation bookings, etc.).
• Communicate with day staff about issues or feedback.
• Maintain cleanliness in public areas during quiet periods.
• Support other night duties as required by the hotel.

Skills

Verbal communication

Customer service

Independent work

Attention to detail

Calm under pressure

Problem solving

Job description

We are seeking a dependable and professional PART -TIME Night Porter to join our team. As a Night Porter, you will provide essential overnight guest services, ensuring the hotel remains secure and welcoming throughout the night. Your responsibilities will include managing late check-ins and early check-outs, assisting with any guest queries or requests, and conducting light cleaning or maintenance tasks to uphold hotel standards.

Objectives of this role:

• Serve as the face of the hotel during nighttime hours, maintaining a friendly and professional demeanour
• Support the smooth operation of overnight tasks and processes
• Ensure the security and safety of the hotel and its guests
• Respond to any guest concerns or issues during the night
• Assist with minor cleaning duties and maintenance to maintain the hotel's presentation

Responsibilities:

• Handle late check-ins and early check-outs
• Ensure the hotel is secure by conducting routine security checks
• Assist guests with any requests such as room service, transportation bookings, or other services
• Communicate with day staff regarding any issues or guest feedback that need to be addressed
• Maintain cleanliness in public areas, such as lobbies and entrances, during quiet periods
• Support any other night duties as required by the hotel

Skills and qualifications:

• Excellent verbal communication and customer service skills
• Ability to work independently during nighttime hours
• Strong attention to detail and the ability to manage multiple tasks
• Ability to remain calm and professional in high‑pressure situations
• Problem‑solving mindset with the initiative to handle guest concerns promptly

Preferred qualifications:

• Previous hospitality or night shift experience
• Knowledge of basic hotel procedures, including check-in/out and security
• Flexible availability to work overnight shifts, including weekends and holidays