Night Concierge

Allscreens Nationwide Ltd; Ilford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Night shift enhancement (10%)

Job summary

The Salvation Army is seeking a Night Concierge for Malachi Place in Ilford, a 42-bed residential service. You will provide front of house services, sign in residents, answer queries, and coordinate with support staff to ensure safety and smooth turnover.

Applicants should have strong customer service, clear communication skills, and a passion for helping people experiencing homelessness. DBS check, health assessment, and right-to-work in the UK are required; applicants must already have the

Qualifications

• Excellent customer service and people management skills.
• Good verbal and written communication skills.
• A passion for transforming lives of people experiencing homelessness.

Responsibilities

• Offer front of house services to clients, ensuring they are signed in or out and queries are handled professionally.
• Refer residents to support staff where required.
• Complete building checks including patrols and ensuring fire exits are unobstructed.
• Clean office and communal areas and prepare void rooms to maximise occupancy and turn-around targets.

Skills

Customer service

Verbal communication

Written communication

Multilingual languages

Job description

Working hours: 40 hours per week Interview Date: To be confirmed Additional Salary information: 10% night worker enhancement

Malachi Place is a pioneering residential service, based in Ilford, accommodating 42 people, including people with no recourse to public funds. We are looking for a Night Concierge to join our team at Malachi Place. We are committed to providing opportunities that support each person to find their purpose, develop positive relationships and experience a sense of community. Everything we do will be underpinned by our core values demonstrated within our daily practice and measured against our priorities of Transformation, Integration, Discipleship and Effectiveness.

Applications are welcome from all, but we are particularly interested in applications from candidates that have language skills relevant to the residents including Punjabi and Lithuanian.

Key Responsibilities

• Offer front of house services to clients, ensuring they are signed in or out where required and their queries are handled in a professional manner.
• Referring them to support staff where required.
• Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction.
• Clean office space and communal areas on a scheduled basis, and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met.

The successful candidate(s) will be able to demonstrate:

• Excellent customer service and people management skills with ability to provide efficient front of house service.
• Good verbal and written communication skills.
• A passion for transforming the lives of people experiencing homelessness.

Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced Adult DBS Disclosure), Health Assessment and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here. The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.