Day Concierge

Premier Estates Limited; Greater London; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

24 days holiday plus bank holidays

Pension scheme enrollment

Employee assistance programme

Employee referral scheme

Team uniform

Training and development opportunities

Discounts across travel, retail, etc.

Job summary

Rendall & Rittner is seeking a Day Concierge at Paddington Gardens (Dahlia House), W2 1AW. The role is maternity cover FTC, with a shift pattern Monday to Thursday 08:00–18:00, offering a gate to a vibrant canal-side development with 271 modern apartments and resident services.

You will be the welcoming face of the development, managing resident enquiries, building access and deliveries while maintaining a high standard of presentation and safety.

Qualifications

• Experience in front-of-house or concierge roles, ideally in residential or corporate settings.
• Familiarity with access control, CCTV and incident reporting.
• Experience coordinating deliveries and contractor visits.
• Knowledge of health and safety basics in public-facing environments.

Responsibilities

• Hosting the front desk, greeting residents and guests, and handling enquiries.
• Overseeing building access, key control and CCTV, with incident reporting.
• Coordinating parcel, post and dry-cleaning deliveries and collections.
• Carrying out regular walkthroughs to maintain presentation and identify maintenance needs.
• Liaising with contractors and management teams to schedule works and supervise.
• Maintaining accurate logs and handovers for compliance.

Skills

Front-of-house

Guest service

Communication

Tools

CCTV operation

Job description

DAY CONCIERGE

• Rendall & Rittner • £28,000 • Paddington Gardens (Dahlia House) - W2 1AW • Monday to Thursday 0800-1800 Maternity cover FTC

DEVELOPMENT DETAILS

Set alongside the Grand Union Canal within Paddington Basin, this Berkeley Homes development brings 271 contemporary apartments together with a concierge service and leafy canalside communal spaces. Your front-of-house will be at the heart of a vibrant setting with cafés and restaurants at ground level and a steady flow of residents, guests and contractors. With Paddington station a short walk away for Elizabeth line, Underground and National Rail links, it’s a lively, well-connected environment where service, safety and community feel come first.

ROLE EXPECTATIONS

You will be the welcoming face of the development, providing attentive front-of-house service, handling resident enquiries and coordinating building access. Each day you’ll keep communal areas presentable, monitor security systems, manage parcels and liaise with contractors to keep everything running smoothly.

WHAT SUCCESS LOOKS LIKE

• Every resident and visitor is greeted promptly, professionally and by name where possible.
• The lobby and communal areas are immaculate throughout your shift, with issues resolved before they’re noticed.
• Security is tight yet friendly, with vigilant CCTV monitoring, controlled access and accurate logs.
• Enquiries are handled first time where possible, with clear updates and timely follow-through.
• Deliveries, bookings and keys are tracked flawlessly, reducing losses and delays.
• Communication with managing agents, contractors and residents is proactive, concise and solution-focused.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Hosting the front desk: welcoming residents and guests, answering calls and managing enquiries.
• Overseeing building access, key control, CCTV and incident reporting.
• Coordinating parcel, post and dry-cleaning deliveries and collections.
• Conducting regular walkthroughs to maintain presentation and identify maintenance needs.
• Liaising with contractors and the on-site/remote management team to schedule and supervise works.
• Maintaining accurate logs, handovers and compliance checklists.

WHO THIS ROLE IS FOR

• You take pride in five-star service and enjoy building trusted relationships with residents.
• You stay calm under pressure, think ahead and solve problems before they escalated.
• You are impeccably presented, punctual and reliable with a can-do approach.
• You communicate clearly and professionally, both in person and in writing.
• You are comfortable using building management systems, emails and digital logs.

EXPERIENCE THAT HELPS

• Front-of-house or concierge experience in residential, hotel or corporate settings.
• Working knowledge of access control, CCTV and incident reporting.
• Experience managing deliveries, bookings and contractor visits.
• Familiarity with customer service ticketing or logging systems.
• Understanding of health and safety basics in a public-facing environment.

WHAT WE OFFER

• 24 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTLER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on real-world customer service scenarios, building operations knowledge, problem-solving and communication.

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.