Night Concierge RH

Thomas Webb Recruitment; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prestigious recruitment agency is seeking a professional Night Concierge for a luxury residential building in St Pauls. This role involves welcoming residents, managing access, monitoring security, and assisting with inquiries. The ideal candidate will have a minimum of 1 year experience in a similar role, advanced English skills, and exceptional customer service abilities. A keen eye for detail and a proactive approach are essential for maintaining high service standards. Interested applicants should submit their CV and cover letter.

Qualifications

• Minimum of 1 year experience in a concierge role.
• Ability to communicate effectively in English.
• Proven excellent communication skills in writing.
• Excellent IT skills with MS Office and building management systems.
• Outstanding customer service and professional demeanor under pressure.

Responsibilities

• Provide a warm welcome to residents and guests.
• Ensure safety and security protocols are upheld.
• Monitor CCTV and conduct regular security checks.
• Manage the security of keys and track key activity.
• Handle mail and package deliveries with discretion.
• Assist residents with inquiries and service requests.
• Maintain detailed logs of incidents and activities.
• Coordinate with contractors for maintenance tasks.
• Report significant events to the managing agent.

Skills

Advanced English language skills

Exceptional customer service skills

Good IT skills

Excellent written communication skills

Excellent interpersonal skills

Proactive problem-solving

Ability to work independently

Diversity communication

Tools

Microsoft Office

Building management system

Email management

Job description

Position: Night Concierge (residential building)

Location: St Pauls

Hours/shift pattern: 4 nights on, 4 nights off 19:00 - 07:00

Thomas Webb is currently recruiting for a professional Night Concierge to work at a prestigious residential building in the heart of the city, St Pauls.

The residential building comprises circa 100 apartments, across 1 block, with a secure underground car park, landscaped gardens and gym for residents' use only. Apartments range from £750k - £2m and so the service standards for the Night Concierge is 5 star!

Key Responsibilities

• Providing a warm, professional welcome to residents and their guests.
• Managing access to the premises, ensuring safety and security protocols are upheld.
• Monitoring CCTV and conducting regular security checks.
• Managing the security of keys including issuing, tracking, retrieving and recording all key activity.
• Handling mail and package deliveries with discretion and efficiency, including accurate record keeping.
• Assisting residents with inquiries, service requests, and any immediate needs.
• Maintaining a detailed log of incidents, activities and communications during the shift.
• Liaising with contractors regarding maintenance and repair works in communal areas.
• Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building.

Candidate Specification

• Right to work in the UK.
• A minimum of 1 year current experience in a concierge role within a luxury hotel or residential setting.
• Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds.
• Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records.
• Good IT skills, with the ability to work confidently with email, Microsoft Office packages and building management systems.
• Exceptional customer service skills and the ability to maintain a professional demeanour under pressure.
• Excellent interpersonal and relationship building skills.
• A keen eye for detail and a proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• Outgoing, confident, friendly, approachable and chatty personality.

Please note that any applications that do not meet the candidate specification for this Night Concierge role will not be considered.

To apply for this Night Concierge position please submit your CV and covering letter, detailing your suitability for the role.