Night Auditor

Glasgow Marriott Hotel; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted stays

Dining perks at Marriott properties

Leisure club access

Staff parking

Meals on shift

Benefits platform access

Employee assistance program

Job summary

Glasgow Marriott Hotel is seeking a Night Auditor to oversee overnight operations, provide guest services, and complete end-of-day financial processes. You will manage night front desk duties and ensure accuracy of nightly reports.

The role requires strong attention to detail, a proactive approach, and the ability to work independently within a supportive team environment at a renowned Marriott property in Glasgow.

Qualifications

• Previous Front Office experience (essential).
• Minimum 1 year Opera PMS experience (preferred).
• Strong attention to detail and problem-solving skills.
• Confident communicator with excellent interpersonal skills.
• Self-motivated, reliable, and able to work independently.

Responsibilities

• Provide a warm and professional welcome to guests during the night shift.
• Manage check-ins, check-outs, and room allocations.
• Handle all guest communications, including calls, messages, and requests.
• Resolve guest queries and ensure a high level of satisfaction; complete the night audit process, ensuring all reports and financials are accurate.
• Review and reconcile daily transactions, highlighting any discrepancies.
• Accurately record room and Food & Beverage statistics.
• Process payments, charges, and billing queries.
• Support the Front Office team in preparing for the next day’s operations.
• Conduct routine security checks to ensure guest and property safety.

Skills

Front Office experience

Customer service

Attention to detail

Tools

Opera PMS

Job description

The newly refurbished Glasgow Marriott Hotel brings modern comfort and style to the heart of the city. Ideally located near the OVO Hydro, Hampden Park, and the University of Glasgow, we offer a vibrant and welcoming environment for both guests and associates.

As a Night Auditor you will play a key role in ensuring the smooth operation of the hotel overnight. You'll be responsible for delivering excellent guest service while completing essential end-of-day financial and operational processes.

This is an ideal opportunity for someone who enjoys working as part of a supportive team while taking ownership of their responsibilities, with strong attention to detail and a passion for delivering a seamless guest experience.

Key Responsibilities

• Provide a warm and professional welcome to guests during the night shift
• Manage check-ins, check-outs, and room allocations
• Handle all guest communications, including calls, messages, and requests
• Resolve guest queries and ensure a high level of satisfactionComplete the night audit process, ensuring all reports and financials are accurate
• Review and reconcile daily transactions, highlighting any discrepancies
• Accurately record room and Food & Beverage statistics
• Process payments, charges, and billing queries
• Support the Front Office team in preparing for the next day’s operations
• Conduct routine security checks to ensure guest and property safety

What We’re Looking For

• Previous Front Office experience (essential)
• Minimum 1 year Opera PMS experience (preferred)
• Strong attention to detail and problem-solving skills
• Confident communicator with excellent interpersonal skills
• Self-motivated, reliable, and able to work independently
• Calm under pressure with a proactive approach
• Personal License Holder and/or First Aid trained (preferred but not essential)

What You’ll Get in Return

• Discounted stays and dining across Marriott properties worldwide
• Free use of the Glasgow Marriott Leisure Club
• Access to discounts, rewards, and perks with leading brands
• Complimentary meals on shift
• Staff parking
• Ongoing Learning & Development opportunities
• Employee Assistance Programme
• Access to a dedicated benefits platform

Why Join Us?

At Glasgow Marriott Hotel, you’ll be part of a supportive team in a globally recognized brand, with real opportunities to grow your career. As a Night Auditor, you’ll play a vital role in shaping the guest experience and ensuring the hotel operates seamlessly behind the scenes.