Night Auditor: Safe, Smooth Night-Shift Hospitality

NOVOTEL; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Accor is seeking a Front Desk Security/Guest Services role at a Newcastle-upon-Tyne hotel. You will ensure registration forms comply with security regulations, protect guest safety, and provide informed support about hotel facilities and services.

The role emphasizes guest care, accurate record-keeping, and proactive issue handling. Applicants should have first aid training, an intermediate food hygiene certificate, and a flexible, can-do attitude with strong communication skills.

Qualifications

• Professional communication and customer service skills.
• Understanding and applying H&S regulations.
• Ability to work shifts and adapt to the hotel environment.

Responsibilities

• Ensure all Guest Registration Forms are fully completed.
• Take ownership for guest security and safety.
• Maintain knowledge of hotel facilities and services.
• Manage bookings correspondence and follow-up.

Skills

Professional communication

Customer service

Diversity awareness

Independent worker

Health & safety

Rapport with senior management

Problem solving

Multitasking

Attention to detail

Experience in hospitality

Education

First aid training

Food hygiene certificate (intermediate)

Job description

Accor is seeking a Front Desk Security/Guest Services role at a Newcastle-upon-Tyne hotel. You will ensure registration forms comply with security regulations, protect guest safety, and provide informed support about hotel facilities and services.

The role emphasizes guest care, accurate record-keeping, and proactive issue handling. Applicants should have first aid training, an intermediate food hygiene certificate, and a flexible, can-do attitude with strong communication skills.