Night Auditor: Guest Care & Night Operations Lead

Leonardo Hotel Management (UK) Limited; Birmingham; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training and progression opportunities

Descripción de la vacante

Leonardo Hotel Management (UK) Limited is seeking a Night Auditor to join our team in the UK hospitality portfolio. You will run the night audit, balance the end-of-day accounts, and work as part of a vibrant team to exceed our guests’ expectations.

As part of the Night team, you’ll ensure guest safety, engage confidently with guests at the desk, by email or over the phone, and coordinate room service with the Night Porter to deliver a great guest experience.

Responsabilidades

• Oversee the night audit, balance end-of-day accounts, and support Front Office operations as part of a collaborative team.
• Interact with guests at the desk, by email or phone to build rapport and handle inquiries.
• Ensure safety and security of the hotel and guests as part of the Night team.
• Coordinate room service orders and liaise with the Night Porter to ensure guest satisfaction with meals.

Descripción del empleo

Leonardo Hotel Management (UK) Limited is seeking a Night Auditor to join our team in the UK hospitality portfolio. You will run the night audit, balance the end-of-day accounts, and work as part of a vibrant team to exceed our guests’ expectations.

As part of the Night team, you’ll ensure guest safety, engage confidently with guests at the desk, by email or over the phone, and coordinate room service with the Night Porter to deliver a great guest experience.