Night Auditor: Expert Night Operations & Guest Care

NOVOTEL; Reading; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Free night stays

Restaurant discount

Global hotel rates

Accor Academy

Wellbeing support

Career growth

Inclusive initiatives

Job summary

The Night Auditor welcomes all guests and takes care of them from arrival through to departure at Accor in Reading. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night. This role requires 1 year of experience in hospitality or customer-facing roles and strong organisational skills, with eligibility to live and work in the UK.

Qualifications

• 1 year experience in retail, hospitality or a customer facing role
• Strong organisational skills

Responsibilities

• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Any other duties requested by Manager.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Process wake-up calls
• Ensure necessary handover of information is passed on to the oncoming shift.

Skills

Strong organisational skills

Job description

The Night Auditor welcomes all guests and takes care of them from arrival through to departure at Accor in Reading. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night. This role requires 1 year of experience in hospitality or customer-facing roles and strong organisational skills, with eligibility to live and work in the UK.