Night Auditor — Create Memorable Guest Experiences

The Hoxton; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Pension

Discretionary bonus

Life insurance

Health plan

Job summary

The Hoxton Shepherd's Bush is seeking a confident Night Auditor to join our London team. You’ll help guests feel welcome, manage night-time operations, and collaborate across departments to keep the property running smoothly.

Previous hotel experience is helpful but not essential; we value attitude, resilience, and a genuine passion for hospitality as you support guests through the night. Training and a supportive team environment are provided.

Qualifications

• Attitude and helpfulness are essential; stay calm and solve problems independently.
• Experience in hotels is nice but not required; keen to learn is valued.
• Be yourself and bring a personable, not corporate, presence to the team.
• Passion for hospitality across drinks, meals, events, or a bed for the night.

Responsibilities

• Ensure guest experience remains high, welcoming guests and making them feel valued.
• Handle check-in/check-out processes and ensure accurate billing.
• Collaborate with other teams and assist the Night Manager with overbooking issues.
• Answer calls and requests promptly, acting as the go-to for guests during night shifts.

Skills

Attitude

Confidence under pressure

Hospitality passion

Team player

Guest service

Adaptability

Work ethic

Job description

The Hoxton Shepherd's Bush is seeking a confident Night Auditor to join our London team. You’ll help guests feel welcome, manage night-time operations, and collaborate across departments to keep the property running smoothly.

Previous hotel experience is helpful but not essential; we value attitude, resilience, and a genuine passion for hospitality as you support guests through the night. Training and a supportive team environment are provided.