Night Auditor

Mercure Haydock; St Helens; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Overnight shift allowance

Meals provided during shifts

Uniform provided with laundry service

Employee discounts on stays

Learning and development resources

Supportive team environment

Job summary

Mercure Haydock in England is seeking a Night Auditor who is detail-driven and guest-focused to ensure smooth hotel operations during the night. You will conduct audits, handle check-ins/outs, and deliver high service standards.

The role offers overnight shift allowances, meals, uniform provided with laundry service, and employee discounts, with opportunities for internal development in a reputable hotel brand. Strong numeracy and communication are essential.

Qualifications

• Previous experience in front desk or auditing in hospitality.
• Strong numerical and analytical skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently during overnight hours.
• Knowledge of hotel management systems is a plus.
• Strong communication and interpersonal skills.
• Professional appearance and behaviour.

Responsibilities

• Conduct nightly audits of hotel revenue and financial transactions.
• Reconcile daily income, prepare end-of-day reports, and correct discrepancies.
• Check guests in and out during the night shift, ensuring all guest services are delivered to a high standard.
• Monitor and ensure the safety and security of the property overnight.
• Respond to guest queries and resolve any issues that arise during the night.
• Communicate effectively with day shift team to ensure seamless operations.
• Maintain accurate records of guest accounts and financial transactions.
• Prepare for the upcoming day’s arrivals and special requests.

Skills

Front desk experience

Numerical skills

Attention to detail

Overnight work

Communication skills

Professional appearance

Tools

Hotel management system

Job description

This is an exciting opportunity for a detail-oriented and customer-focused individual to ensure the smooth running of the hotel during the night while maintaining excellent service standards.

We are searching for an engaging and resourceful Night Auditor to join our team. Our Night Auditor will play a crucial role in ensuring the success Night operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.

Key Responsibilities:

• Conduct nightly audits of hotel revenue and financial transactions.
• Reconcile daily income, prepare end-of-day financial reports, and correct discrepancies.
• Check guests in and out during the night shift, ensuring all guest services are delivered to a high standard.
• Monitor and ensure the safety and security of the property overnight.
• Respond to guest queries and resolve any issues that arise during the night.
• Communicate effectively with day shift team to ensure seamless operations.
• Maintain accurate records of guest accounts and financial transactions.
• Prepare for the upcoming day’s arrivals and special requests.

Required Skills and Qualifications:

• Previous experience in a front desk or auditing role in hospitality is preferred.
• Strong numerical and analytical skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently during overnight hours.
• Knowledge of hotel management systems is a plus.
• Strong communication and interpersonal skills.
• Professional appearance and behaviour.

What We Offer:

• Competitive salary and overnight shift allowance.
• Opportunities for internal career development.
• Meals provided during shifts.
• Uniform provided with laundry service.
• Employee discounts on stays, dining, and other services.
• Access to learning and development resources.
• Supportive team environment in a reputable hotel brand.