Healthcare Admin & Scheduling Specialist

Lincolnshire Community Health Services NHS Trust; Swineshead; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking an experienced administrative assistant to manage waiting lists, schedule appointments, and provide patient information. You will liaise with clinical teams, maintain data accuracy, and perform audio typing and minute transcription to support service delivery.

Ideal candidates will have Level 3 qualifications, strong communication and organisational skills, and the ability to work to targets in a busy NHS environment.

Qualifications

• Experience in a busy administrative environment or equivalent.
• Experience managing records and information in an office setting.
• Customer-focused experience and strong communication skills.
• Experience working to targets and deadlines.
• Experience validating data against reports.
• Experience in audio typing and transcribing meeting minutes.

Responsibilities

• Manage waiting lists to ensure timely access to appointments.
• Schedule, monitor, and manage appointments.
• Provide patients with information and respond to enquiries; assist with rescheduling or cancellations.
• Maintain effective communication between patients and clinical teams.
• Record, update, and report patient and performance data using Trust information systems.
• Proficient in audio typing and transcribing reports and meeting minutes.
• Identify and upscale operational issues to line management.
• Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
• Ensure compliance with Trust policies and Service Standard Operating Procedures as per attached job description.

Skills

Communication skills

Prioritisation

Organisation skills

Problem solving

Relationship building

Public liaison

Adaptable

Education

Level 3 vocational qualification or equivalent

Level 3 Word processing/typing qualification or equivalent

Tools

Excel

Word

Outlook

Job description

Lincolnshire Community Health Services NHS Trust is seeking an experienced administrative assistant to manage waiting lists, schedule appointments, and provide patient information. You will liaise with clinical teams, maintain data accuracy, and perform audio typing and minute transcription to support service delivery.

Ideal candidates will have Level 3 qualifications, strong communication and organisational skills, and the ability to work to targets in a busy NHS environment.