Apprentice Administrator

Lincolnshire Partnership NHS Foundation Trust; Swineshead; On-site; GBP 20,000 - 23,000; Full time

Job summary

Lincolnshire Partnership NHS Foundation Trust offers an apprenticeship within the Trust Headquarters Executive Administration Team. You will join a motivated team to provide efficient administrative support and help ensure the smooth running of the Headquarters.

The role includes reception duties, handling post and calls, updating staff directories, and processing staff Smartcards. The Trust emphasizes flexible working options, training and development opportunities, and a commitment to a

Qualifications

• Apprentice position within the Trust Headquarters Executive Administration Team.
• Ability to provide administrative support and reception services.
• Good communication skills to handle calls and greet visitors.

Responsibilities

• Provide efficient administrative support to the Executive Administration Team.
• Provide reception service at Trust Headquarters, meeting and greeting visitors and handling mail.
• Answer incoming calls promptly and connect callers or take messages.
• Understand key Trust areas and direct queries to the correct staff/department.
• Follow process for building entry and manage staff Smartcards.
• Keep internal telephone directory up-to-date and update fireboard.

Skills

Enthusiastic

Motivated

Hard-working

Administrative skills

Reception duties

Telephone handling

Job description

An exciting opportunity has arisen for an apprentice position within the Trust Headquarters Executive Administration Team. We are looking for an enthusiastic, motivated and hard-working individual to join our Team to provide an efficient and effective service to support the smooth running of Trust Headquarters.

• To provide an efficient and effective administrative support service to the Executive Administration Team.
• To provide an efficient and effective reception service at Trust Headquarters including meeting and greeting those that enter the building and handle incoming and outgoing post.
• To answer incoming calls in a prompt and friendly manner, some of which may be non-routine and may involve information of an emotional and distressing nature. To connect caller to desired member of staff, another appropriate person or take a message.
• To gain an understanding of the key areas of the Trust and be able to deal sensibly with queries and direct callers to the correct person/department.
• To follow established process with regards to allowing entry to the building, including processing of appropriate members of staff Smartcards.
• To keep internal telephone directory up-to-date and distribute to staff. Including updating the fireboard in the building.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

This is a fixed-term contract working full time (37.5 hours/week) Monday to Friday, and will be based at Trust Headquarters in Lincoln.