NHS Receptionist – Patient Concierge & Admin

Leicestershire Partnership NHS Trust; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Free car parking

Paid induction & training

Pension scheme

27 days paid holiday plus public bank/

Blue Light and health service discount

Job summary

Leicestershire Partnership NHS Trust is seeking a receptionist for a 37.5-hour per week role based at the Bradgate Mental Health Unit. You will greet patients and visitors, handle calls professionally, and support the facilities team to deliver an efficient service across the Trust sites.

The role offers a stable environment within the NHS, with a focus on excellent customer service, effective communication, and flexible working practices.

Qualifications

• Please review the attached job description and person specification.

Responsibilities

• Demonstrate the Trust's values and leadership behaviours.
• Comply with Health and Safety policy and procedures to ensure a safe environment.
• Provide a friendly and efficient service to patients and visitors across the sites.
• Prompt, polite, and courteous telephone handling and accurate message relay.
• Ensure the reception is manned during agreed office hours.
• Receive and distribute post and messages, manage post/portering workflows.
• Undertake general office duties including typing, filing and mail.
• Manage workload to meet deadlines and service demands.
• Maintain a register of rooms and user details.

Job description

Leicestershire Partnership NHS Trust is seeking a receptionist for a 37.5-hour per week role based at the Bradgate Mental Health Unit. You will greet patients and visitors, handle calls professionally, and support the facilities team to deliver an efficient service across the Trust sites.

The role offers a stable environment within the NHS, with a focus on excellent customer service, effective communication, and flexible working practices.