Band 2 Receptionist

Leicestershire Partnership Trust; Leicester; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Free car parking

Induction & training

Pension scheme

27 days holiday + BH

Blue Light discounts

Job summary

Leicestershire Partnership NHS Trust is recruiting a Receptionist to greet patients and visitors at the Bradgate Mental Health Unit. You will handle calls, provide information, and support the Estates and Facilities Directorate in delivering an efficient service.

The role is 37.5 hours per week, 8am to 4pm, Monday to Friday, with a focus on professional communication, patient-centred service, and commitment to Trust values.

Qualifications

• Experience in a reception or customer service role preferred.
• Strong written and verbal communication skills.
• Ability to work 8am–4pm, Monday to Friday.

Responsibilities

• Meet and greet patients and visitors to site.
• Handle telephone calls promptly, politely and accurately.
• Provide information and direct calls as required in a professional manner.
• Support the facilities team with planning and administration to ensure efficient service.

Skills

Reception experience

Customer service

Telephone handling

Job description

Job Overview

Are you looking for a stable and rewarding role and would you love to do a job that gives you an over whelming feeling of satisfaction whilst working for a supportive NHS Trust. As an organisation, Leicester Partnership Trust recognises the important of work life balance, achieved through flexibility.

We have a 37.5 hour Receptionist vacancy based at the Bradgate Mental Health Unit, working within the Estates and Facilities Directorate, hours of work are 8am to 4pm Monday to Friday.

As a Receptionist you will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner.

The postholder will support the facilities team in planning and administration achieving an effective and efficient service provision. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

Job Description Summary (Main duties and responsibilities)

• To demonstrate the Trust’s values in everything you do in the work environment and live up to LPT’s Leadership Behaviours
• To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract
• To provide a friendly and efficient service to all patients and visitors who attend reception across the Trust sites
• To promptly and efficiently deal with all calls to the reception in a pleasant and courteous manner
• To be responsible for ensuring the reception is manned at all times during agreed office hours
• Reception duties and personal enquiries, directing visitors as appropriate
• To receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner.
• To undertake a variety of general office duties, including typing, filing and mail
• Manage, prioritise and organise own workload and that of others to ensure that deadlines and the demands of the service are met at all times
• Receive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal Mail
• Maintain a register of rooms and users details.

Benefits

• Competitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.
• Free carparking.
• Paid induction& training.
• Pension scheme.
• 27 days paid holiday plus BH.
• Access to Blue Light and health service discounts.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.