Band 2 Receptionist

Leicestershire Partnership NHS Trust; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Free car parking

Paid induction & training

Pension scheme

27 days paid holiday plus public bank/

Blue Light and health service discount

Job summary

Leicestershire Partnership NHS Trust is seeking a receptionist for a 37.5-hour per week role based at the Bradgate Mental Health Unit. You will greet patients and visitors, handle calls professionally, and support the facilities team to deliver an efficient service across the Trust sites.

The role offers a stable environment within the NHS, with a focus on excellent customer service, effective communication, and flexible working practices.

Qualifications

• Please review the attached job description and person specification.

Responsibilities

• Demonstrate the Trust's values and leadership behaviours.
• Comply with Health and Safety policy and procedures to ensure a safe environment.
• Provide a friendly and efficient service to patients and visitors across the sites.
• Prompt, polite, and courteous telephone handling and accurate message relay.
• Ensure the reception is manned during agreed office hours.
• Receive and distribute post and messages, manage post/portering workflows.
• Undertake general office duties including typing, filing and mail.
• Manage workload to meet deadlines and service demands.
• Maintain a register of rooms and user details.

Job description

Are you looking for a stable and rewarding role and would you love to do a job that gives you an over whelming feeling of satisfaction whilst working for a supportive NHS Trust. As an organisation, Leicester Partnership Trust recognises the important of work life balance, achieved through flexibility.We have a 37.5 hour Receptionist vacancy based at the Bradgate Mental Health Unit, working within the Estates and Facilities Directorate, hours of work are 8am to 4pm Monday to Friday.As a Receptionist you will be responsible for meeting and greeting patients and visitors to site. Prompt, polite and courteous telephone call handling, providing information, redirecting calls as and when required in a professional manner.The postholder will support the facilities team in planning and administration achieving an effective and efficient service provision. Communicating effectively both verbally and in writing with a wide range of professional colleagues and service users.

Main duties of the job

To demonstrate the Trusts values in everything you do in the work environment and live up to LPTs Leadership BehavioursTo comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contractTo provide a friendly and efficient service to all patients and visitors who attend reception across the Trust sitesTo promptly and efficiently deal with all calls to the reception in a pleasant and courteous mannerTo be responsible for ensuring the reception is manned at all times during agreed office hoursReception duties and personal enquiries, directing visitors as appropriateTo receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner.To undertake a variety of general office duties, including typing, filing and mailManage, prioritise and organise own workload and that of others to ensure that deadlines and the demands of the service are met at all timesReceive and distribute incoming post, receive external post, frank and/or prepare for collection via porters or Royal MailMaintain a register of rooms and users details.BenefitsCompetitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.Free carparking.Paid induction& training.Pension scheme.27 days paid holiday plus BH.Access to Blue Light and health service discounts.

BenefitsCompetitive salary including payments for unsocial hours, Saturday and Sunday enhanced pay.Free carparking.Paid induction& training.Pension scheme.27 days paid holiday plus BH.Access to Blue Light and health service discounts.

About us

We may close the advert early, if we receive a sufficient number of applicants, so About UsLeicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Qualifications

• Please review the attached job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

• Please review the attached job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.