NHS Reception & Documents Administrator

Peelhouse Medical Plaza; Widnes; On-site; GBP 18,000 - 24,000; Full time

Job summary

Peelhouse Medical Plaza is seeking a friendly Receptionist and Administrator Document Workflow to provide a professional reception service and support accurate processing of clinical and administrative documents. The role requires strong communication with patients, colleagues and healthcare professionals, plus excellent attention to detail in a busy GP practice environment.

You will handle inbound enquiries, manage document workflow, maintain confidential records and support the practice team

Qualifications

• Experience in reception, administration or customer-facing roles.
• Excellent verbal and written communication.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Provide a welcoming, professional reception for patients and visitors.
• Deal with face-to-face, telephone and electronic enquiries promptly.
• Process, scan, read and allocate clinical and administrative documents.
• Ensure documents are directed to the correct clinician or team for action.
• Maintain accurate and confidential patient records in line with NHS policies.
• Provide general administrative support to the practice team.
• Collaborate with clinicians and staff to ensure smooth service delivery.
• Follow information governance and health and safety procedures.

Skills

Reception experience

Customer service

Attention to detail

Communication skills

Confidentiality

Tools

EMIS Web

SystmOne

Job description

Peelhouse Medical Plaza is seeking a friendly Receptionist and Administrator Document Workflow to provide a professional reception service and support accurate processing of clinical and administrative documents. The role requires strong communication with patients, colleagues and healthcare professionals, plus excellent attention to detail in a busy GP practice environment.

You will handle inbound enquiries, manage document workflow, maintain confidential records and support the practice team