NHS Reception & Clerical Officer

Transformation Unit; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Receptionist/Clerical Officer based at Royal Hallamshire Hospital and Northern General Hospital in Sheffield. The role requires a proactive receptionist with GCSEs and NHS/public-facing experience, proficient in MS Office and data handling.

You will manage appointments, provide admin support, and maintain records in a busy research and clinical environment, ensuring confidentiality and quality service for participants and staff.

Qualifications

• GCSE English and Maths at Level 4/C or equivalent.
• NVQ II in Business Administration/Customer Service/IT.
• Experience in office environment and public-facing roles.

Responsibilities

• Serve as first point of contact for participants, visitors and staff.
• Manage appointments and attendance using the CRF booking system.
• Provide comprehensive administrative support including data entry and records.
• Maintain study documentation and department databases.
• Order and monitor stock and coordinate meetings and travel.

Skills

Reception experience

Public facing

Communication skills

Organisational skills

Prioritisation

Education

GCSE English

GCSE Maths

NVQ II in Business Administration

NVQ II in Customer Service

NVQ II in IT

Tools

Outlook

Excel

Word

Infoflex

59R Software

PAS

SystmOne

Job description

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Receptionist/Clerical Officer based at Royal Hallamshire Hospital and Northern General Hospital in Sheffield. The role requires a proactive receptionist with GCSEs and NHS/public-facing experience, proficient in MS Office and data handling.

You will manage appointments, provide admin support, and maintain records in a busy research and clinical environment, ensuring confidentiality and quality service for participants and staff.