Receptionist/Clerical Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Professional development

Work-life balance policies

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking an organised, customer-focused administrator to join the NIHR Clinical Research Facilities (CRF): Sheffield team at Royal Hallamshire Hospital and Northern General Hospital.

The role requires GCSEs in English and Maths, experience in a public-facing office setting, and proficiency with Microsoft Office. You will work in a busy environment, delivering high standards of accuracy and excellent patient and participant support.

Qualifications

• Experience working in an office or reception environment.
• GCSE level (or equivalent) in English and Maths.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.

Responsibilities

• Acting as the first point of contact for researchers, visitors and staff, providing a professional reception service.
• Managing participant appointments, bookings and attendance using the CRF booking system.
• Administrative support including correspondence, data entry, document management and record keeping.
• Handling telephone, email and face-to-face enquiries promptly and professionally.
• Maintaining study documentation, service records and departmental databases.
• Ordering and monitoring stock and coordinating meetings and travel arrangements.
• Supporting confidentiality, data protection and NHS policies.

Skills

Public-facing experience

Communication skills

Organisational skills

Microsoft Office

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

About the role

Applications are invited from motivated and enthusiastic individuals to join the NIHR Clinical Research Facilities (CRF):Sheffield team based at the Royal Hallamshire Hospital and Northern General Hospital, Sheffield.

Qualifications

The successful candidate will have experience working within an office or reception environment and be educated to GCSE level (or equivalent) in English and Maths. Previous experience in a public-facing role is essential, along with proficiency in Microsoft Office applications.

You will be able to work effectively in a busy environment, demonstrating a methodical and organised approach to your work. Strong communication skills, both written and verbal, are essential, as is the ability to work collaboratively as part of a team.

The ideal candidate will have proven experience of managing and prioritising workloads, meeting tight deadlines, and maintaining a high standard of accuracy while working under pressure. A proactive attitude and commitment to providing excellent administrative and customer service support will be key to success in this role.

Responsibilities

• Acting as the first point of contact for research participants, visitors and staff, providing a professional and welcoming reception service.
• Managing participant appointments, bookings and attendance using the CRF booking and scheduling system.
• Providing comprehensive administrative support, including correspondence, data entry, document management and record keeping.
• Handling telephone, email and face-to-face enquiries in a timely and professional manner.
• Maintaining accurate study documentation, service records and departmental databases.
• Ordering and monitoring clinical and non-clinical stock, processing deliveries and maintaining supplies.
• Coordinating meetings, room bookings, travel arrangements and other operational activities.
• Managing incoming and outgoing post, filing systems and general office administration.
• Supporting initiatives that enhance the experience of research participants and visitors.
• Working collaboratively with colleagues across the Clinical Research Facilities and wider Trust.
• Ensuring compliance with confidentiality, data protection, health and safety, and other Trust policies and procedures.

Employer

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors.

Benefits

• and provides excellent benefits for its staff.
• This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Contact

For further details / informal visits contact: Name: Rachel Whelpton Job title: Service Co-ordinator Email address: [e-mail] Telephone number: 0114 2713339