NHS Home Delivery Customer Support Specialist

Ontex; Great Corby; On-site; GBP 23,000 - 32,000; Full time

Job summary

Ontex in the United Kingdom seeks a Customer Care Specialist to support NHS home delivery contracts for incontinence products. You will handle 80–120 calls per day, activate orders, and resolve delivery issues in collaboration with warehouse and logistics partners.

The role requires GCSEs including English and Maths, with experience in call centres or phone-based service. Proficiency with Microsoft Teams and Outlook and basic database use are important.

Qualifications

• GCSEs (A*-C) including English Language and Maths.
• Experience in a call centre or phone-based customer service is essential.
• Proficiency with Microsoft Teams and Outlook.
• Experience using an internal patient database is advantageous.
• Organised, able to prioritise, patient, diplomatic and adaptable.

Responsibilities

• Activate patient orders in line with contract guidelines.
• Provide phone-based customer support to NHS home delivery customers.
• Coordinate with warehouse and logistics partners to resolve delivery issues.
• Investigate stock issues and communicate solutions to customers.
• Take sales over the phone for top-up products.
• Ensure achievement of internal and external KPIs.
• Collaborate with Supply Chain and Sales teams as needed.

Skills

Customer service

Call centre experience

Microsoft Teams

Outlook

Database experience

Education

GCSEs including English and Maths

Tools

Database systems

Job description

Ontex in the United Kingdom seeks a Customer Care Specialist to support NHS home delivery contracts for incontinence products. You will handle 80–120 calls per day, activate orders, and resolve delivery issues in collaboration with warehouse and logistics partners.

The role requires GCSEs including English and Maths, with experience in call centres or phone-based service. Proficiency with Microsoft Teams and Outlook and basic database use are important.