NHS GP Services Administrator Apprentice - Flexible Hours

The Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Development opportunities

Job summary

The Dudley Group NHS Foundation Trust is offering an 18‑month Level 3 apprenticeship as a GP Services Administrator. The role focuses on front-line patient contact by phone, online and in person, managing appointments and prescriptions, and handling correspondence within the surgery.

You will work early and late shifts as part of the staff rota, and you must complete the full Level 3 apprenticeship during the programme.

Qualifications

• GCSE Maths and English at D/3 or above.
• Commitment to complete the full Level 3 apprenticeship (12–18 months).

Responsibilities

• Deal politely with patient queries by phone, online and in person.
• Handle appointment queries and carry out care navigation.
• Route prescription requests to the relevant GP.
• Complete daily tasks on surgery IT systems and input data accurately.
• Receive messages and distribute them with all relevant information.
• Keep patient information confidential at all times.
• Scan incoming correspondence into the surgery.
• Cover colleagues during sickness/annual leave and rota rotations.
• Work early and late duties as required.
• Coordinate meetings, room bookings and events.
• Operate office equipment (photocopiers, scanners, printers, laminators).

Skills

Front-line patient contact

Appointment handling

Care navigation

Data entry

IT systems literacy

Confidentiality

Shift coverage

Education

GCSE Maths & English (D/3+)

Tools

EMIS

Docman

Footfall

Job description

The Dudley Group NHS Foundation Trust is offering an 18‑month Level 3 apprenticeship as a GP Services Administrator. The role focuses on front-line patient contact by phone, online and in person, managing appointments and prescriptions, and handling correspondence within the surgery.

You will work early and late shifts as part of the staff rota, and you must complete the full Level 3 apprenticeship during the programme.