GP Services Administrator

The Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Development opportunities

Job summary

The Dudley Group NHS Foundation Trust is offering an 18‑month Level 3 apprenticeship as a GP Services Administrator. The role focuses on front-line patient contact by phone, online and in person, managing appointments and prescriptions, and handling correspondence within the surgery.

You will work early and late shifts as part of the staff rota, and you must complete the full Level 3 apprenticeship during the programme.

Qualifications

• GCSE Maths and English at D/3 or above.
• Commitment to complete the full Level 3 apprenticeship (12–18 months).

Responsibilities

• Deal politely with patient queries by phone, online and in person.
• Handle appointment queries and carry out care navigation.
• Route prescription requests to the relevant GP.
• Complete daily tasks on surgery IT systems and input data accurately.
• Receive messages and distribute them with all relevant information.
• Keep patient information confidential at all times.
• Scan incoming correspondence into the surgery.
• Cover colleagues during sickness/annual leave and rota rotations.
• Work early and late duties as required.
• Coordinate meetings, room bookings and events.
• Operate office equipment (photocopiers, scanners, printers, laminators).

Skills

Front-line patient contact

Appointment handling

Care navigation

Data entry

IT systems literacy

Confidentiality

Shift coverage

Education

GCSE Maths & English (D/3+)

Tools

EMIS

Docman

Footfall

Job description

This is an 18-month Level 3 apprenticeship as a GP Services Administrator at the Dudley Group NHS Foundation Trust, covering High Oak Surgery, Chapel St Surgery and The Enhanced Care Home Team. Most of the work is front-line patient contact by phone, online and in person, handling appointments, prescriptions and incoming post. Early and late shifts on the staff rota apply, and the post holder covers colleagues during absence. Applicants need GCSE maths and English at D/3 or above and a commitment to finish the full apprenticeship.

What the job involves

• Deal politely and efficiently with patient queries by phone, online and in person, and tactfully with patients, relatives and visitors
• Handle appointment queries promptly and carry out care navigation
• Route prescription requests to the relevant GP for action
• Complete daily tasks on surgery IT systems including EMIS, Docman, Footfall and email, and input data accurately
• Receive messages and distribute them to surgery staff with all relevant information
• Keep all patient information confidential at all times
• Scan incoming correspondence into the surgery
• Cover for colleagues during sickness and annual leave
• Work early and late duties on the staff rota as required
• Follow the opening-up and closing-down process for the surgery
• Coordinate meetings, appointments, room bookings and events
• Operate general office equipment such as photocopiers, scanners, printers and laminators

What’s required

Qualifications

• GCSE maths and English at D/3 or above
• Commitment to complete the full 12-18 month Level 3 apprenticeship

Skills & knowledge

• Strong interest in learning business skills within the NHS
• Good organisational skills and ability to use own initiative
• High level IT skills across a variety of programmes
• Basic understanding and/or experience of the role

Nice to have

• Experience of dealing with members of the public

What’s offered

• Flexible working options under the NHS People Promise
• Wellbeing support and reasonable adjustments where possible
• Development opportunities through the Learning & OD Team