NHS GP Practice Receptionist: Calm, Efficient Front Desk

The Panton Practice; Bournemouth; On-site; GBP 17,000 - 21,000; Full time

Job summary

The Panton Practice in Bournemouth is seeking an experienced and reliable GP Receptionist to join our busy team. NHS-experienced candidates are preferred and will provide front-desk and admin support with confidentiality and professionalism.

You will handle phone calls, appointments, eConsults, and use SystmOne to update records, supporting GPs, nurses and admin colleagues in a calm, patient-centered environment.

Qualifications

• Previous GP surgery experience is essential.
• NHS experience for this role is required.
• Strong communication and teamwork skills.

Responsibilities

• Welcome patients and handle enquiries at reception.
• Book, amend and cancel appointments and manage patient queries.
• Process eConsults and online requests, updating patient records in SystmOne.
• Support the clinical team with administrative tasks and maintain confidentiality.

Skills

Reception experience

GP reception

NHS experience

Team player

Education

GCSE English and Maths

Tools

SystmOne

eConsult

Job description

The Panton Practice in Bournemouth is seeking an experienced and reliable GP Receptionist to join our busy team. NHS-experienced candidates are preferred and will provide front-desk and admin support with confidentiality and professionalism.

You will handle phone calls, appointments, eConsults, and use SystmOne to update records, supporting GPs, nurses and admin colleagues in a calm, patient-centered environment.