Front-Line GP Receptionist | Patient Care Specialist

NHS Jobs; England; On-site; GBP 14,000 - 21,000; Full time

Job summary

The Panton Practice in Bournemouth is seeking a GP Receptionist to join the team. You will provide professional, welcoming reception and administrative support to patients, carers and clinicians, handling appointments, calls and online requests, including eConsult, using SystmOne, and ensuring confidentiality.

Working 37.5 hours per week, the role focuses on accurate data entry, courteous communication and supporting the wider practice team.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle confidential information.
• Proactive and accurate in administrative tasks.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Answer calls, book, amend and cancel appointments, and relay messages.
• Manage face-to-face and online requests including eConsult and referrals.
• Maintain accurate patient records and support clinical and admin teams.

Skills

Customer service

Phone handling

Communication

Tools

SystmOne

Job description

The Panton Practice in Bournemouth is seeking a GP Receptionist to join the team. You will provide professional, welcoming reception and administrative support to patients, carers and clinicians, handling appointments, calls and online requests, including eConsult, using SystmOne, and ensuring confidentiality.

Working 37.5 hours per week, the role focuses on accurate data entry, courteous communication and supporting the wider practice team.